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Uber are going to ban riders with low ratings

Tech 30/05/2019

Keep an eye on you Uber ratings team, it could land you in some trouble!

After an update to the app's user guidelines, a low rating might see you unable to use the app entirely.

The guideline update has - to the best of our knowledge - only affected the United States and Canada so far, with an official blog post revealing that accounts can be suspended if a user gets a "significantly below average rating." So make sure you're on your best behaviour when you're riding!

"Respect is a two-way street, and so is accountability," the post reads. "Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do."

It's unclear how low your rating can get before you are suspended, but the post says riders will have "several opportunities to improve their rating prior to losing access to the Uber apps." A 2015 report from Business Insider revealed that drivers must attain a score of at least 4.6 before they land themselves in trouble.

We're unsure if/when the updated guidelines will take effect in New Zealand, but it's always best to make sure you're a respectful rider!